CCIE 23279: 2010

Tuesday, April 6, 2010

Cài đặt Cisco Contact Center Express 7.0 trên VMWare

Việc cài đặt Cisco Contact Center trên Vmware có một chút phức tạp, Cisco Contact Center chỉ hỗ trợ phần cứng Cisco tức là các MCS server, sau đây là các bước cài đặt trên Vmware

VMware server 1.0.4 is running on my laptop with Windows 2003 server.
Created a new host for Windows 2003 server with minimum of 72GB HDD and 2GB of RAM. These are essential minimum and if you do not meet any of these, your CUCCX installation will fail. I have chosen the option not to allocate all space of 72GB. DisableAllocate all disk space now.
Windows 2003 server standard edition installation completed.
Assigned an IP address statically.
You cannot add this machine to a domain, if you do this, the installation of CUCCX cannot continue.
Install IIS in the server. If you dot have IIS installed in your server, CUCCX installer will complain and cannot complete the installation.
The last obstacle is you need to modify the registry to fool CUCCX installer to think that the VMware host is actually a Media Convergence Server – MCS.
I have added the following in my registry
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINESOFTWARECisco SystemsModel]
“Hardware”=”7835H05″
“Memory”=”2048″
“Speed”=”2333″
After making these modifications, ISO image is extracted to a folder and start CUCCX installer by double clickingCiscoUnifiedCCXAutorun.exe. You cannot install by doubleclicking on Cisco Unified Contact Center Express.msi file. If you are installing CUCCX7 from this ISO image, you don’t need to make any modifications to your raw Windows 2003 server. Otherwise, you may need to run the OS upgrade win-OS-Upgrade-K9-2003-1-3b.exe.
After installtion is complete, restart the Windows 2003 Server
Logon to the CUCCX initial setup by using the following details from a networked PC or fro the Server itself.
Open up your browser, I am fan of IE 7, so did not try with Mozilla, and http://ipadd/appadmin, that’s the IP address of my new CUCCX
Enter the username and password as Administrator andciscocisco respectively.

Hy vọng hướng dẫn trên sẽ giúp việc cài đặt Cisco Contact Center Express dễ dàng trên Vmware.

Monday, April 5, 2010

Cài đặt Call manager 7.0 Publisher và Subscriber

Sau đây là đoạn video hướng dẫn các cài đặt Call Manager 7 Publisher và Subscriber trên VMWare

Monday, March 29, 2010

Cấu hình Voice Translation Rules trên Router (tập 1)

Sau một thời gian nghiên cứu Callmanager Express trên IOS, đến phần Voice Translation Rules thật sự là phức tạp nhưng sau khi xem kỹ ví dụ sau của Cisco thì mọi cái sáng tỏ dần ra.Quả là một ngày may mắn khi đọc được tài liệu này.
Đây là link của Cisco:
Voice Translation Rules
Sau đây là một số ví dụ đơn giản và dẽ hiểu nhất về Translation Rules :

Example 1

This example replaces the first occurrence of the number "123" with "456".

voice translation-rule 1
 rule 1 /123/ /456/

These are test voice translation-rule examples:

router#test voice translation-rule 1 123
Matched with rule 1
Original number: 123    Translated number: 456

router#test voice translation-rule 1 1234
Matched with rule 1
Original number: 1234   Translated number: 4564

router#test voice translation-rule 1 6123
Matched with rule 1
Original number: 6123   Translated number: 6456

router#test voice translation-rule 1 6123123
Matched with rule 1
Original number: 6123123        Translated number: 6456123
Original number type: none      Translated number type: none
Original number plan: none      Translated number plan: none

In this example, the rule matches the first occurrence of the number that contains the pattern "123" anywhere in the number. Specifically, you can use the start and end of number indicators. The Example 2 and Example 3 sections show this.

Example 2

This example shows how to replace any occurrence of "123" at the start of a number with "456".

voice translation-rule 1
 rule 1 /^123/ /456/

These are test voice translation-rule examples.

router#test voice translation-rule 1 123
Matched with rule 1
Original number: 123    Translated number: 456

router#test voice translation-rule 1 1234
Matched with rule 1
Original number: 1234   Translated number: 4564

router#test voice translation-rule 1 6123
6123 Didn't match with any of rules

Example 3

If you want only the match of an exact number, specify both the start and end number indicators:

voice translation-rule 1
 rule 1 /^123$/ /456/

router#test voice translation-rule 1 123
Matched with rule 1
Original number: 123    Translated number: 456

router#test voice translation-rule 1 1234
1234 Didn't match with any of rules

router#test voice translation-rule 1 6123
6123 Didn't match with any of rules

Sẽ còn tiếp về các ví dụ phức tạp hơn trong các bài viết sau.

Monday, February 1, 2010

Cấu hình kiểm tra module T1 với Callmanager Express

Mô hình gồm Router HQ và Router BR,

Cấu hình router HQ như sau:

hq#show run

Building configuration...

Current configuration : 2426 bytes

! Last configuration change at 04:49:27 UTC Fri Jan 29 2010

! NVRAM config last updated at 04:19:06 UTC Fri Jan 29 2010

version 12.4

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

hostname hq

boot-start-marker

boot-end-marker

logging message-counter syslog

no aaa new-model

network-clock-participate wic 0

dot11 syslog

ip source-route

ip cef

ip dhcp excluded-address 177.3.11.1

ip dhcp pool voice

network 177.3.11.0 255.255.255.0

default-router 177.3.11.1

option 150 ip 177.3.11.1

no ipv6 cef

ntp master 1

multilink bundle-name authenticated

isdn switch-type primary-ni

isdn gateway-max-interworking

voice-card 0

CCIE 23279