Cài đặt Cisco Contact Center Express 7.0 trên VMWare

Việc cài đặt Cisco Contact Center trên Vmware có một chút phức tạp, Cisco Contact Center chỉ hỗ trợ phần cứng Cisco tức là các MCS server, sau đây là các bước cài đặt trên Vmware

• VMware server 1.0.4 is running on my laptop with Windows 2003 server.
• Created a new host for Windows 2003 server with minimum of 72GB HDD and 2GB of RAM. These are essential minimum and if you do not meet any of these, your CUCCX installation will fail. I have chosen the option not to allocate all space of 72GB. DisableAllocate all disk space now.
• Windows 2003 server standard edition installation completed.
• Assigned an IP address statically.
• You cannot add this machine to a domain, if you do this, the installation of CUCCX cannot continue.
• Install IIS in the server. If you dot have IIS installed in your server, CUCCX installer will complain and cannot complete the installation.
• The last obstacle is you need to modify the registry to fool CUCCX installer to think that the VMware host is actually a Media Convergence Server – MCS.
• I have added the following in my registry
  Windows Registry Editor Version 5.00
  [HKEY_LOCAL_MACHINESOFTWARECisco SystemsModel]
  “Hardware”=”7835H05″
  “Memory”=”2048″
  “Speed”=”2333″
• After making these modifications, ISO image is extracted to a folder and start CUCCX installer by double clickingCiscoUnifiedCCXAutorun.exe. You cannot install by doubleclicking on Cisco Unified Contact Center Express.msi file. If you are installing CUCCX7 from this ISO image, you don’t need to make any modifications to your raw Windows 2003 server. Otherwise, you may need to run the OS upgrade win-OS-Upgrade-K9-2003-1-3b.exe.
• After installtion is complete, restart the Windows 2003 Server
• Logon to the CUCCX initial setup by using the following details from a networked PC or fro the Server itself.
• Open up your browser, I am fan of IE 7, so did not try with Mozilla, and http://ipadd/appadmin, that’s the IP address of my new CUCCX
• Enter the username and password as Administrator andciscocisco respectively.

Hy vọng hướng dẫn trên sẽ giúp việc cài đặt Cisco Contact Center Express dễ dàng trên Vmware.